FREQUENTLY ASKED QUESTIONS

Everything you want to know...

Learn more about us and check out the frequently asked questions that our clients make on a daily basis.
Get a better understanding of the service you will be receiving when you decide to plan your experience with Rainbow Limos.

lock_openBookings & Rates

  • expand_more I see some prices on your website. How can I receive an accurate quote?

    Since our services are fully customizable, prices and itineraries can vary greatly depending on your specific needs. To receive a personalized quote, please send us an email or inquire about our services using the forms available on our website.

  • expand_more How can I make a reservation?

    Booking our limousine services is very easy! After sending your initial inquiry (via email or using the forms on our website) and reviewing the quote, if you'd like to confirm your reservation, Ivana from our office will be happy to assist you with the booking process. Once we receive all the necessary details, we'll send you a confirmation email that you can keep as proof of your booking.

  • expand_more What is included in your fees and what is NOT?

    The rates we provide are always intended per vehicle, NOT per person. They include private transportation with an English-speaking driver for the type of service you book (transfer, tour, or other). Rates also include all taxes, parking, tolls, and fuel. However, they do not include gratuity for the driver, porterage services, entrance fees to any sites, private authorized tour guides, meals, or other expenses unless specifically mentioned in your offer.

euro_symbolPayments & Credit Cards

  • expand_more Which payment methods are allowed?

    We accept cash in EUR value and credit cards (VISA, MasterCard, AMEX, etc..).

  • expand_more Do I need to pay at the time of reservation?

    NO payment or deposit is needed at the time of reservation.

  • expand_more When do I pay?

    Credit card payments will be processed the day before your scheduled pickup.
    If you prefer to pay in cash, the full amount will be due at the end of the service and should be paid directly to the driver.

  • expand_more If I decide to pay cash, do I still have to provide credit card info?

    Yes, as we need valid credit card details to guarantee your booking. We will NOT charge any amount on your card!
    Your credit card will only be charged in case of cancellation policy terms are NOT respected.

  • expand_more Why do I need to send my credit card details?

    Because we need valid credit card details to guarantee your booking. Also, in case you choose to pay our services by credit card, we will use the card you provided at the time of reservation to process the payment.

  • expand_more Can I pay for my trip with a different credit card than the one used to book?

    Yes, however if you selected the credit card payment please be sure to let us know it at least 72 hours before pickup.

  • expand_more Can I make a reservation without a credit card?

    Unfortunately not. A valid credit card is always needed to guarantee bookings.

  • expand_more Are my credit card information safe?

    YES, of course. RainbowLimos.com uses a secure connection and your personal data and credit card details are encrypted. Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry's standard.

  • expand_more The credit card that I provided to make a reservation is no longer valid. What should I do?

    Please contact us. We will provide a new form in order to update your credit card info and keep your booking correctly in place.

cancelCancellations & Date/Time changes

  • expand_more Can I cancel my reservation?

    YES, you can cancel your reservation and avoid penalty fees providing a cancellation notice at least 72 hours prior to your pickup.
    - For cancellations made between 72 and 24 hours of the scheduled pickup time, a 50% cancellation fee will be charged.
    - If you cancel your reservation within 24 hours prior to your pickup, a 100% cancellation fee will apply.
    (CET time applies)

  • expand_more Can I change the date/time of my reservation?

    you can modify your booking at any time without additional fees, subject to our limited availability.
    If we can accommodate your changes, we'll be happy to adjust your reservation. However, if we cannot accommodate your request, you can decide to cancel the reservation (free of charge up to 72 hours before your scheduled pickup). - For cancellations made between 72 and 24 hours of the scheduled pickup time, a 50% cancellation fee will be charged.
    - If you cancel your reservation within 24 hours prior to your pickup, a 100% cancellation fee will apply.

  • expand_more What if my flight/train is cancelled?

    In case your flight/train gets a last-minute cancellation, you will be given the option to receive a full refund or reschedule your journey.

  • expand_more What if my flight/train is delayed?

    Unlike many other companies in this industry, we do NOT charge our customers for unexpected situations. If your flight or train is delayed, you won't pay any extra fees. After all, you're not responsible for the transportation itself!
    All airport and train station pickups include flight/train tracking. We monitor your flight or train and adjust your pickup time accordingly if it arrives early or late. Simply provide us with the flight/train number and arrival time, and our driver will be waiting at the pickup point when you arrive.
    While we do our best to monitor all flights and trains, sometimes we may have limited information compared to what travelers have access to. Please don't hesitate to let us know about any issues with your scheduled flight or train. Your updates can be helpful in certain situations.
    Even if your arrival time changes significantly, we will NOT charge any extra fees (exceptions are for late-evening arrivals, which normally involve an additional night fee). However, we may need some time to rearrange the service. We'll work hard to accommodate the change as quickly as possible!

  • expand_more How do I know if my booking was cancelled?

    After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don't receive an email within 24 hours, please contact us again to confirm we got your cancellation.